Customers want to have full visibility over their
deliveries. If you only engage your customers at the beginning of the buying process, but leave them in
the dark during the last-mile, you risk losing whatever goodwill you have established.
Storegear Connect consists of a scalable set of modules enabling you to ensure customer
satisfaction and retention by offering your customers the personalized delivery experience they expect.
Because Transparency Is More Important Than Ever
Storegear Connect gives every one of your customers the personal care they expect, time after time.
Modular
Building Blocks
Status Updates
Increase first-time right deliveries by proactively notifying customers of changing delivery windows.
Features →Map Tracking
Offer complete visibility to your customers by allowing them to track their deliveries in real-time on a map.
Features →Feedback Collection
Gain meaningful insights into customer satisfaction by tracking ratings (at the moment of delivery and post-delivery).
Features →Track & Trace
Provide a URL (fully in-brand) that allows your customers to get the latest package status and estimated delivery date.
Features →37%
Reduction in customer complaints
Reduction in customer complaints
25%
Increase in repeat orders
Increase in repeat orders
100%
Customizable to your needs
Customizable to your needs
Status Updates
Today's empowered customers demand open lines of communication regarding the status of their deliveries. Let customers know when a delivery has started, when it should be expected, and when it’s arriving with automatic SMS notifications.
Live Map Tracking
Delight your customers by providing live driver locations with accurate ETAs in a beautiful, branded and responsive web tracking experience.
Feedback Collection
Get a first-hand account of each customer's experience post-delivery by offering them to rate the delivery instantly at their doorstep.
Track & Trace
Reduce queries to your support department by providing a URL (fully in-brand) that allows your customers to get the latest package status and estimated delivery date. Search is available by order number and by barcode.