Because Transparency Is More Important Than Ever

Storegear Connect gives every one of your customers the personal care they expect.

Storegear Illustration

Modular
Building Blocks

Customers want to have full visibility over their deliveries. If you only engage your customers at the beginning of the buying process, but leave them in the dark during the last-mile, you risk losing whatever goodwill you have established.

Storegear Connect consists of a scalable set of modules enabling you to ensure customer satisfaction and retention by offering your customers the personalized delivery experience they expect.

Map Tracking

Offer complete visibility to your customers by allowing them to track their deliveries in real-time on a map.

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Automatic Status Updates

Increase first-time right deliveries by proactively notifying customers of changing delivery windows.

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Feedback Collection

Gain meaningful insights into customer satisfaction by tracking ratings (at the moment of delivery and post-delivery).

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Track & Trace

Provide a URL (fully in-brand) that allows your customers to get the latest package status and estimated delivery date.

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37%

Reduction in customer complaints

Reduction in customer complaints

25%

Increase in repeat orders

Increase in repeat orders

100%

Customizable to your needs

Customizable to your needs

Map Tracking

Delight your customers by providing live driver locations with accurate ETAs in a beautiful, branded and responsive web tracking experience.

Automatic Status Updates

Today's empowered customers demand open lines of communication regarding the status of their deliveries. Let customers know when a delivery has started, when it should be expected, and when it’s arriving with automatic SMS notifications.

Feedback Collection

Get a first-hand account of each customer's experience after their delivery.

Instant Feedback

Integrates with Mobile Delivery to offer customers the ability to rate their delivery instantly at their doorstep.

Post-Delivery Feedback

Customers receive an e-mail with a request to rate their experience and leave feedback about the driver and the order.

Track & Trace

Reduce queries to your support department by proactively informing your customers about the status of their order.

Custom Tracking Page

Customers receive an e-mail linked to a branded HTML5 web app informing them about the status of the order.

Barcode Integration

Lets customers track their shipment by searching for the ordernumber or unique barcode.